Shipping Policy
Shipping & Delivery — Maison Mia
At Maison Mia, we are committed to providing a seamless shopping experience and delivering your order as quickly as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1 business day after your purchase has been successfully placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may occasionally be extended during holidays, promotional events, or periods of unusually high order volume.
Estimated Delivery Times
We strive to deliver every order as quickly and efficiently as possible.
Canada: 1–3 business days after shipment
Delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, public holidays, or other circumstances beyond our control.
Order Tracking
All orders include tracking.
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment throughout the delivery process.
If you have not received tracking information within 3 business days of placing your order, please contact us at:
Shipping Costs
We proudly offer free shipping on all orders within Canada.
Any applicable shipping charges for special circumstances will be clearly displayed during checkout before payment is completed.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible at:
We will make every reasonable effort to accommodate requests submitted before an order enters processing.
Once an order has been processed or shipped, cancellations or modifications may no longer be possible.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Maison Mia is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.
If you notice an error in your shipping details, please contact us immediately so we can assist before the order is processed.
Lost or Damaged Packages
If your package arrives damaged or if you believe it has been lost during transit, please contact us within 7 days of the expected delivery date.
Email: info@maisonmia.ca
Please include:
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Your order number
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A description of the issue
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Relevant photographs or supporting information
Our customer support team will review the situation and work to provide an appropriate resolution as quickly as possible.
Delivery Responsibility
Once a package has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the shipment transfers to the customer.
If tracking indicates that a package has been delivered but cannot be located, we recommend checking with household members, neighbours, building management, or the local carrier before contacting us.
Policy Updates
Maison Mia reserves the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will become effective immediately upon being posted on this page.
Contact Us
If you have any questions regarding shipping, delivery, or your order, our customer support team is happy to assist.
Maison Mia
Email: info@maisonmia.ca
We aim to respond to all inquiries within 1–2 business days.