Returns & Refunds — Maison Mia

At Maison Mia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Period

Eligible items may be returned within 30 days of the delivery date.

To be eligible for a return, products must be:

• Unused and unworn

• In their original condition

• Returned with all original tags attached

• Free from stains, odors, damage, or signs of use

Items that do not meet these requirements may not qualify for a refund.

How to Request a Return

To initiate a return, please contact our customer support team at:

info@maisonmia.ca

Please include:

• Your order number

• The item(s) you wish to return

• The reason for your return request

Once approved, we will provide detailed return instructions.

Returns sent without prior authorization may experience delays in processing.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service, as Maison Mia cannot be responsible for packages lost or damaged during return transit.

Original shipping fees are non-refundable unless otherwise required by applicable law.

Refunds

After your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10–14 business days for the refund to appear in your account, depending on your financial institution or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Email: info@maisonmia.ca

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item received

Upon review, Maison Mia will provide an appropriate resolution, which may include a replacement, store credit, or a full refund.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Personalized or custom-made products

• Final sale items clearly marked as non-returnable

Policy Updates

Maison Mia reserves the right to modify this Returns & Refunds Policy at any time. Any updates will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Maison Mia
Email: info@maisonmia.ca

We appreciate your trust in Maison Mia and thank you for shopping with us.